Wendella is currently seeking qualified people to join our team for the 2013 season. Full and part-time positions are available.
Before applying please note: ALL Wendella positions include possible evening, weekend and holiday hours!
Wendella is a drug free workplace. All applicants are subject to pre-employment drug tests and all employees are enrolled in a random drug testing poll.
The Tour Guide’s primary responsibility is to provide a narration overview of the history of the City of Chicago and its famous architecture while on their assigned vessel operating on the Chicago River and Lake Michigan. The tour guide acts as an ambassador for the City of Chicago and Wendella, and is responsible for presenting accurate and detailed information in a professional, entertaining and engaging manner. Their narration must meet professional guidelines as set forth by Wendella and its Director of Education. They are tasked to learn Wendella’s tour narrations, including the Lake and River tour and both Chicago River Architectural tours. They must complete the in-house training program which provides them with the necessary information to deliver a comprehensive tour.
Vessel Crew Member
The crewmember is an integral part of the safe operation of all vessels. They are charged with carrying out those tasks which support the captain and allow for the vessel to function in its role as a tour boat. This includes, but is not limited to, securing the vessel, maintaining the vessels cleanliness, providing manpower for tasks as assigned, and assisting in providing the necessary comforts and safety of the passengers. The crewmember should at all times present a professional and positive image for the company. The crewmember should be visible at all times and interact with the passengers on a regular basis in order to provide quality customer service. Due to USCG regulations, must be a United States Citizen. Some crew positions may require a TSA TWIC Card.
Customer Service/Ticket Agent
Customer service skills a must. Math skills are important. Foreign language skills a plus, but not required. Weekend availability may be necessary. Very heavy customer contact!This individual will be responsible for ticket sales for all rides offered by Wendella. In addition, they are responsible for completing all paperwork associated with the function of the office, act as a liaison between the boat crew and office, are responsible for the physical appearance of the office and when necessary, may be required to handle incoming telephone calls
Customer Service/Call Center
Customer service skills a must. Math skills are important. Foreign language skills a plus, but not required. Weekend availability may be necessary. Very heavy customer contact! This individual has as the primary responsibility answering incoming telephone calls and taking phone reservations/sales. They may also, upon request of a supervisor or manager, assist with ticket sales, order supplies.
As an added amenity to our guests, all vessels have provided beverage service. Experienced bartenders are wanted for daily tours and special event charters. Must have experience setting up and running bar. Foreign languages skills a plus but not required. Due to USCG regulations, must be a United States Citizen. A Bartender is considered a crew position and will require participate in crew training.
A Guest Service Ambassador (GSA) is often our first point of contact with our guests. The GSA is responsible for ensuring the guest's Wendella experience is a positive one. The GSA will answer all questions about Wendella and Wendella's tours and services. Guests will often look to the GSA to answer general questions about Chicago which may include directions or activity recommendations. The GSA will also assist the crew and ticket office with queueing and boarding passengers, keeping the dock clean and any other task that may be needed for the smooth operation of the dock. This fun, outdoor position includes heavy customer contact and and opportunity to interact with guests from around the world.
Vessel and Facility Engineer
Working within the Engineering Staff, the Vessel and Facility Engineer will work to keep the company's fleet of vessels and docking facilities in optimal operating condition. This will be accomplished through a work list of preventative maintenance checks and procedures. Additionally, the Vessel and Facility Engineer will perform repair work when needed. Hours may vary, but will include some weekends and evenings.
The is a skilled position performing watchman and custodial duties of the facilities (docks) and vessels when applicable. The position’s function is to perform custodian activities and night watchman duties after normal business hours. This position reports directly to the Chief of Vessel and Facility. The position requires the use of various communication devices, security equipment, and standard cleaning equipment including mops, brooms, vacuum cleaners and other custodial equipment.